Arvest Blog - Online Banking Login Changes

Dr. Richard W. Beck on 11/25/2013 at 9:26 PM

Sound great to me. Just let us know when. Thank you. RWB

Collier Plumbing on 11/25/2013 at 10:09 PM

Thanks for keeping us informed.

lois freeman on 11/25/2013 at 10:25 PM

that is nasty I want my image on my sign in that is a nasty thing you are doing taking it away

*This comment has been edited by the blog administrator.

Arvest Blog Admin on 11/25/2013 at 10:50 PM

Lois - We are sorry to hear you are unhappy with the change. Arvest now employs other, more modern security measures to help protect your accounts. Please contact Customer Service at (866) 952-9523 with any questions.

Rhonda Ludwig, LMT on 11/25/2013 at 11:16 PM

I must admit I do prefer seeing MY chosen images. It is a reassurance for me that I have indeed reached the correct page and am not about to give my info to a fake site. Thank you

Brian S. Crane on 11/25/2013 at 11:59 PM

I did like seeing my image and phrase when logging in as I have become accustomed to the same routine. But... I'm also looking forward to seeing whatever changes that are made for future logins as I have found Arvest Bank to be a trusted, secure organization.

Rickey R. on 11/26/2013 at 12:42 AM

Thanks for letting me know ahead of time, it's nice to have an early warning.

Majoice Thomas on 11/26/2013 at 12:52 AM

Great! What about the security questions? Depending on the device I use, sometimes I have to answer the security question each time I log in.

Don Sullivan on 11/26/2013 at 1:41 AM

why would anyone complain about security updates.THANKS

Joseph M Kunke on 11/26/2013 at 3:47 AM

I think Arvest Bank is doing a great job Thanks Joe Kunke

sharon jenkins on 11/26/2013 at 5:52 AM

It's nice that you keep us running at top speed, but i will miss seeing my picture and then our password picture,it made me feel that i had come home from a long trip.

Edna Osbborn on 11/26/2013 at 6:23 AM

Thanks, Arvest. I'm all for less complicated and more secure. Thanks again. Edna

Arthur Sandcraft on 11/26/2013 at 9:44 AM

Wasn't the purpose of the image and phrase to protect me if I landed on a fake arvest.com phishing site? Your "more modern security measures" may indeed thwart hackers from gaining access to arvest.com but what keeps me from divulging my username and password to identity thieves if I land on rvest.com, ourvest.com or the pirate themed arrrrrvest.com?

J. J. Scallan on 11/26/2013 at 10:01 AM

I ditto Dr. Beck....

Warren Schuler on 11/26/2013 at 12:19 PM

If images and phrases are no longer used, what other forms of identification will be used that we can use to identify ourselves when logging on? Warren O. Schuler

Martha A. Nunn on 11/26/2013 at 1:30 PM

thanks for letting us know.

Charlie Newman on 11/26/2013 at 1:38 PM

As a former IT professional since 1982 I am glad to hear Arvest is keeping up with the challenges of keeping our data safe. From experience as one who operates both web sites and a mail server I know how tough it can be maintain a secure site. Thanks, Charlie

Linda G. Cammllarie on 11/26/2013 at 1:59 PM

Whatever Arvest needs to do to keep our personal & banking information secure is a good thing

Scott on 11/26/2013 at 2:21 PM

Sounds great to me. I was wondering why this website was the only one for me that was so strange to login to. Looking forward to having a new up to date system in place. For security and ease of access.

AltairKyle42 on 11/26/2013 at 2:30 PM

I don't care how "modern" your supposed security upgrades (which for some reason aren't stated for your customers)are, you clearly misunderstand the point of the image/phrase check. that is to protect customers from phishing and false front sites. by taking away this security feature you potentially compromise the security of those who are less tech savvy and don't know how to identify a phishing site. i am quite disappointed, but i've come to expect disappointment from arvest over the last year.

Jimmie on 11/26/2013 at 2:54 PM

Will the ID and Password still be on separate pages? It would be more convenient if they were on the same page like they used to be. My other bank and credit card login pages have them on the same page.

M. Hamilton on 11/26/2013 at 3:12 PM

Thank you for the update. Where can we find more information on the "other, more modern security measures" Arvest is putting in place?

Monte L. Goodman on 11/26/2013 at 3:23 PM

This Upcoming Change will be Great! Most folks need to really understand that a Hacker can take your accounts to Zero before you know it. The Sooner the Better! MLG

Mary Cooley on 11/26/2013 at 3:58 PM

Keep up the good work Arvest! Thank you for taking the measures to keep my accounts safe! Appreciate all you are doing!P.S. You can't please everyone!

Sheila Wommack on 11/26/2013 at 4:10 PM

Might be nice if you could show an example of what the new sign page will look like. Thanks. "Simple things for simple minds."

julia on 11/26/2013 at 5:29 PM

Thank you for let me know I am pleased you are update the system Just let me know when can't wait to see new image

Kenneth Myers on 11/26/2013 at 5:34 PM

Sounds good here, thanks for letting us know ahead of time.

Arvest Blog Admin on 11/26/2013 at 7:14 PM

Majoice, Arthur, Warren and Altair – Once you have typed www.arvest.com into your web browser, the first thing you should look for is the padlock symbol at the top or bottom of your window. Also look for “https” at the beginning of the web address. This ensures your connection is encrypted and you’re on the Arvest website.

Once you have answered your challenge question during the log in process, you can opt out of answering a challenge question each time. If you have previously chosen to opt out, and you prefer Arvest Online Banking to begin prompting you with one of your challenge questions, you can clear the “cookies” in your browser. When you return to Online Banking, it will prompt you for your login ID, an answer to one of your challenge questions, and then if those are answered correctly, your password. These security measures will help ensure your information stays safe.

Arvest Blog Admin on 11/26/2013 at 8:16 PM

M. Hamilton - The arvest.com website now uses an ‘Extended Validation Certificate’ issued by VeriSign, Inc. which provides enhanced assurance that you are visiting the real Arvest website.

Fran Roam on 11/26/2013 at 8:35 PM

More protection is always great..Thank You. I would hate to do business with *...wow!

*This comment has been edited by blog admin to remove customer name.

Larry Ginn on 11/26/2013 at 10:29 PM

Thank you for keeping up to date with security. I appreciate it!

Linda Rhine on 11/26/2013 at 10:57 PM

Arvest does an excellent job with online banking. I am sure that any changes will always be to benefit your customers.

Betty Graham on 11/26/2013 at 11:19 PM

I really hope this change does not include those stupid messed up letter codes. I barly can get those right on even yahoo signup sites. or having to remember to many more codes passwords or Hoops that we have to jump throu to just to see what we should know.

Mahendra N Parekh on 11/26/2013 at 11:36 PM

You guys are doing great job,looking forward for new changes. Keep up your good work.

mary on 11/27/2013 at 1:01 PM

i think its a great idea i think arvest is a wonderful bank and secure bank i have had good experiences weth them thank you

Arvest Blog Admin on 11/27/2013 at 2:18 PM

Betty - We are not implementing captcha with Arvest Online Banking. The security measures we are implementing will streamline the log in process while helping ensure your information stays safe.

Nom De Plume on 11/27/2013 at 2:52 PM

There are numerous reasons that full names should not be published here or other areas on line...

shannon crow on 11/27/2013 at 2:54 PM

I really do not like this!!!! I like the idea of my image and phrase as security to know that I am not at some fake / hacked site. But hey what do customers know.

Atherton on 11/27/2013 at 3:50 PM

I, too, am one of those who develops and supports websites. Security is a never ending battle. Security efforts are made to know if it is the good guy or the bad guy who is trying to access your information. Not a simple task in today's world when bots and phishing expeditions abound as well as when major sites like Adobe get hacked for username password combinations. My financials need rigorous security measures. Thanks to Arvest's IT people for working to provide security. I wouldn't mind having the option to select two factor authentication. I wish you the best in the rollout.

Alan on 11/27/2013 at 4:42 PM

Will there be a way to change and/or choose our challenge questions? Personally, I would like to update some of my answers.

Glenda Davis on 11/27/2013 at 4:46 PM

Thank you for keeping the security up to date. We appreciate it.

Arvest Blog Admin on 11/27/2013 at 5:27 PM

Nom – Although we require commenters to provide their name with their comment, commenters have the option of whether or not to include their full name.

Long Time Arvest Customer on 11/27/2013 at 5:33 PM

I have been satisfied with my own selected image and security questions. I was curious, however, when these might change, since all my other banking and credit card sites arbitrarily change theirs, causing me to have to change and remember a new password every two to six months. Security is important, but so is ease of access to users, especially when bank branches are not open for business. Will the website show a toll free number to call if we have problems accessing our accounts? Thank you for the heads-up. I hate going to log on and discovering that everything has changed without notice and I cannot get the information I need when I need it.

Arvest Blog Admin on 11/27/2013 at 5:35 PM

Alan and all Arvest customers – Yes, you can edit your challenge questions and answers. After you have entered your password for online banking, click the “Edit Arvest Secure Sign On” link below the password box. If you have entered your password correctly, you will then see your challenge questions and answers. You will be able to make changes at that time. If you need assistance, please call us at (866) 952-9523.

Paul Alban on 11/27/2013 at 7:05 PM

I agree with all who will miss the picture and phrase. I can only hope that the new measures will include something comparable to assure me that I am in fact at the correct site. I am also disappointed in the "Learn more" link. I followed it expecting to find out what the new measures would look like to me as a user.

Arvest Blog Admin on 11/27/2013 at 7:28 PM

Hi Paul – We’re sorry to hear you are disappointed with the information you’ve found here. The change that will alter the look of the log in process in the future will be the absence of the image and phrase.

To ensure you are on the correct site, look for the padlock symbol at the top or bottom of your browser window. Also look for “https” at the beginning of the web address. This ensures your connection is encrypted and you’re on the Arvest website.

If you have additional questions about the change please give us a call at (866) 952-9523.

Sherry on 11/27/2013 at 9:34 PM

I prefer to keep this page as added security. How do I know your "modern" security is working?

Sherry on 11/27/2013 at 9:37 PM

I hope you change your mind and let us keep the added security of picture and phrase. Add the modern measures and keep the phrase and picture.

Arvest Blog Admin on 11/27/2013 at 9:50 PM

Sherry - To ensure you are connected securely, look for the padlock symbol at the top or bottom of your browser window. Also look for “https” at the beginning of the web address. This ensures your connection is encrypted and you’re on the Arvest website.

If you have additional questions about the change please give us a call at (866) 952-9523.

Purrfect Storm on 11/28/2013 at 6:46 AM

I'm glad that Arvest is going to be using better security, but I will surely miss the pic that I've looked at for the years we've used it. It makes me sad to know I won't see the pic any more. But the security is the most important thing, if I have to choose only one. Wish we could have both! :(

Margaret A on 11/28/2013 at 9:22 AM

Sounds Great!

Constance Dice on 11/28/2013 at 8:11 PM

Thank you for considering us, your customers!

Lupe on 11/29/2013 at 4:18 AM

I do not agree with the new update. Just like everyone else. The image and phrase was made so we can know it's not a fake webpage. I'm not comfortable with the new changes and now I'm thinking about changing banks.

D Mason on 11/29/2013 at 10:19 AM

1. Why exactly are some people complaining about MORE protection? Especially since your argument is centered around the desire for protection and security? 2. Why are you already complaining about the new security precautions? None of us have used them yet so how do you know that you won't like them? Just be thankful to have a bank that takes care of their customers. Sheesh give it a chance before you start complaining

Fred Lykins on 11/29/2013 at 11:28 AM

I appreciate the heads up. I also appreciate security with simplicity. You are doing good.

Arvest Blog Admin on 11/29/2013 at 2:21 PM

Lupe - We're sorry to hear you're thinking about changing banks. We'd like the opportunity to earn your business. Please email your phone number to interact@arvest.com so we can reach out to you.

Doris Whisner on 11/29/2013 at 3:22 PM

Have confidence in Arvest: they have been vigilant on 2 occasions for me. Saved me from unauthorized charges. Great job, Arvest!!

Long-term Customer on 11/29/2013 at 5:45 PM

Thank you for the early warning of the security-change. I am very, very impressed at how quickly everyone's comments are responded to by an Arvest associate. I too am going to miss the added assurance of the picture, especially as on my phone the web-search bar is only up for a split-second, so checking for the padlock is not always possible; but I trust that Arvest is doing their best to keep our information safe. Thank you.

George on 11/29/2013 at 5:49 PM

Wow! Lots of fun to read so many comments. As for myself I do not trust in any bank, website or other earthly means to keep me safe. While I appreciate all the efforts made by them, I put my total trust in God.

George Jensen on 11/29/2013 at 11:40 PM

Arvest, You seem to be missing the point: We don't WANT to HAVE to look for the padlock and https indicators. The picture and phrase were simple measures that took that burden OFF of your customers. I'm all for increased security, but I'm not the least bit convinced that taking away one measure of security in favor of others is a step forward in this area. I, too, feel like we customers should be allowed to opt-in to continuing with the passphrase/picture combination. Surely it is not that difficult to implement such a scheme, and it would keep ALL of your customers happy, instead of FORCING changes on us; but then, you have been changing the structure of your accounts and forcing other changes on us, so maybe it IS time to look for another bank, as Lupé suggested. Personally, I have been with Arvest for over 22 years, at least, and I have been loath to change, but this, along with the restructuring of your account types may just force me to do so. One thing you could institute to possibly persuade me to stay would be to implement a "keep the change" option with your debit cards: round up each purchase to the nearest whole dollar and put the difference into a savings account for us. What a simple, EASY way for a person to build his savings! Please consider this program with great prejudice and haste. BTW, the name listed is NOT my real name, nor is the e-mail mine, but I assure you I am an Arvest customer and hope you understand that I value my privacy; which, after all, is why I am taking the time to post this comment. Thank you.

Paul Alban on 11/30/2013 at 2:53 PM

Sorry to disagree with you Arvest Blog Admin, but while the https and padlock symbol do, as you said, mean an encrypted connection, they do not in any way mean that I am in fact at the Arvest web site.

Charlene on 11/30/2013 at 7:19 PM

I *like* the image and phrase.

Bill on 11/30/2013 at 10:19 PM

The "https" means encryption, good. Let's keep the good picture and phrase on the new https. Pictures of padlocks are not reassuring. We will be sitting ducks if we assume the new site is real with no individualized connection to the old one. I mean, the new site will simply ask for my user/password codes without giving me my earlier picture/phrase codes. You need to affirm at the outset that you already know me.

Chester Boggs on 11/30/2013 at 11:57 PM

If it's anything like the Bank Of America in the Branson, MO. area changing to Arvest, everyone get ready for disaster. Why does Arvest just leave something that is working along.

John Sills on 12/1/2013 at 12:09 AM

I'm all for more security. Thanks

Donna Gowen on 12/1/2013 at 6:29 PM

Arvest has saved us from losing a lot of money several times that is why I do business with them. Will be glad that there is more security now days there is no such thing as to much security especially online with a bank. I appreciate all of the Arvest people Thank you

Kate Orlow on 12/1/2013 at 7:24 PM

Changing time require updated, more secure, more stringent methods,.....this is the best thing Arvest could do for ALL customers

Brandon Atkinson on 12/1/2013 at 9:33 PM

Extended Validation Certificates don't solve the phishing problem when an SSL man-in-the-middle attack is used on a local PC compromised by malware. Users aren't likely to verify the certificate details on each visit beyond glancing at the padlock. The unique image and phrase, although simple, is still effective today besides what any security advisor you've hired tells Arvest. You should really consider doing both. That way, in order for a hacker to compromise an account they would have to "own" the customer's PC, and also have copied the Arvest database and present the image/phrase from the database lookup in order to trick a customer. Customer chosen image/phrase is still valid today! Verisign just wants to make some more money by selling you an EV and their sales people are good at selling!

nathan on 12/2/2013 at 2:21 AM

while i am in support of updating security, i do not like seeing my login chosen image to disappear. that allows me to know that i am in correct site and not giving my information to someone i do not know or trust.

Linda Bradley on 12/2/2013 at 5:09 PM

I appreciate your advance notice. I am confident any updates your financial institution makes are thoroughly investigated prior to putting in place. Thank you.

Julia Kane on 12/2/2013 at 6:38 PM

Arvest has looked after me for the past 12 years. Due to my husband's work we have move several times during that time and consequently have resided in States without Arvest branches. Because of the excellent customer service I have no intention of ever changing banks. I feel that Arvest always has the customer's best interest at heart so any security changes that they wish to make are fine with me.

Arvest Blog Admin on 12/2/2013 at 7:18 PM

Brandon and George - Thanks very much for your informed comments. As you know, fraudsters can potentially devise methods of attack or trickery to “overcome” any security measure, EV certs and security images included. As a result, we implemented the changes to our site after carefully considering their impact on both actual and perceived levels of protection, along with other significant factors, such as customer convenience and ease of use.

Arvest Blog Admin on 12/2/2013 at 7:19 PM

Bill and Paul - In current versions of web browsers, such as Microsoft Internet Explorer, Mozilla Firefox and Google Chrome, “Arvest Bank Operations, Inc.” will be displayed in the browser’s address bar in addition to “https” and a padlock icon.

john doe on 12/2/2013 at 10:29 PM

it ain't broke! don't fix it!!!!!!!!!!

Peggy P. on 12/3/2013 at 12:25 AM

thanks for keeping our accounts secure. safety is important to me! keep up the good work!

Randal Statham on 12/3/2013 at 11:48 AM

I'm glad to see Arvest is thinking about online banking security. However, like other posters I like seeing my personal SECURITY IMAGE. It lets me know that I am not on a phishing site. And yes I understand about the https padlock but my personal image is one more assurance for me. Perhaps Arvest should incorporate the security image and passphrase into the new security measures rather than abandoning them. New, updated and different is not always better. Perhaps you should get a second, third or even fourth opinion before you do this.

minda on 12/3/2013 at 4:02 PM

I thank you for whatever "modern security" you would like to employ but please do not remove the "image and phrase". It wont cost you so much to keep that, would it?

Deanna on 12/3/2013 at 4:59 PM

I don't care one way or the other but I think my husband will be happy with the change. My picture is of a ***** and my phrase mentions *****. Makes me giggle when I log on, my husband--not so much. What can I say? I am easily entertained.

*This comment has been edited by the blog admin.

Nancy R. on 12/3/2013 at 5:21 PM

I thought the way you asked for identities was already perfect. I hope you are not changing things like you did with security questions for making bank transfers. Asking a question like how much I paid for a piece of property years ago, is frankly none of your business, even if I could remember back that far.

Robert C. on 12/3/2013 at 7:39 PM

Not only will I have to check for the https and padlock symbol, but I will have to check the whole address to be sure there is not an extra or missing character such as https.ArvestBankingOperations,Inc.com. Seems like this will make it harder to be sure I am on the right site.

Arvest Blog Admin on 12/3/2013 at 8:42 PM

Nancy R. - Customers using Arvest Online Banking will still get to select their own security questions and answers.

Richard on 12/4/2013 at 2:31 PM

Just moved to Arvest because I think I finally found a bank that uses modern technology. Thanks for reassuring me that I made a good decision! Keep up the good IT work!

Patti on 12/5/2013 at 1:29 PM

To Arvest Admin... Wow!! Are people resistant to change, or what?! I've been with Arvest for almost twenty years and wouldn't dream of leaving because you're staying on top of things in the security department. I'll bet if you'd informed us that you were going to deposit free money into our accounts you wouldn't be hearing all this grumbling. *LOL*

george on 12/6/2013 at 12:32 PM

Brandon is right. I have been in the IT field since 1969 as programmer, systems designer/developer and manager for DoD and my own successful business. I am always happy to learn that new security is available; however, I am not convinced that this move is to my/our benefit - nor do I trust it without a lot more information. I do not resist change, nor am I a complainer - I simply am not convinced this change is a good thing for your customers; and those who understand what you propose are telling you and you are not listening. Perhaps it is time to change banks. With ID theft and phishing so prevalent; I am surprised you choose to notify your customers online! Makes me question whether this forum is one big (and apparently successful) phishing expedition. Perhaps a more believable venue might be via registered mail...

anthony on 12/6/2013 at 7:41 PM

very curious to see what modern changes you have made. i think people will need to up the complexity of their passwords because we will lack the second password the image provided.

Mark on 12/6/2013 at 11:40 PM

The way I see it, Arvest is trying to add a couple more locks to your home to keep you safe but to do so, they have to take out your favorite easychair to make the transition easier. The Secure site flag is (padlock)Arvest Bank Operations, Inc then https://www.Arvest.com The Arvest bank and padlock are on the same little panel. I do feel better if we could keep the image and phrase, but thankfully that little padlock business flag requires such stringent credentials, it's almost impossible to copy by phishers. I hope the new login site will be just as comforting as the image/phrase one.

Donna on 12/8/2013 at 5:51 PM

How do we know the info about the removal of the picture was not a bogus site hacking our info. It should be posted after we logged in or a sail mail update on your plans. Something just does not ring true here. I like the picture as it assures me I am on Arvest's site and not a hacker's.

lemme splain on 12/8/2013 at 10:48 PM

To all who say they'll miss the personal image and phrase, those never provided any added security, only a false sense of it. A fake site could have displayed them to you by simply acting as a "middle man": getting your image and phrase from the real Arvest site after you entered your username. In fact, a fake site could have replicated the entire website with all account details and functions. It's always up to you to point your browser to the correct site. Do not access sites of your financial institutions by clicking on links in emails or webpages; you should always enter the URL yourself

Edmond Snell on 12/9/2013 at 5:39 PM

I will miss the image and phrase. Why not just implement the new security features and keep the old image system to keep the sense of security consistent?

Arvest Blog Admin on 12/9/2013 at 7:21 PM

Edmond - The image and phrase components have been used on Arvest Online Banking since 2007, but no longer are needed for the login process; Arvest now employs other, more modern security measures to help protect your accounts. The security measures we are implementing will streamline the log in process while helping ensure your information stays safe.

DGP on 12/10/2013 at 5:27 PM

when will this change occur?

Arvest Blog Admin on 12/10/2013 at 7:27 PM

DGP - We want to ensure our customers are aware the change is taking place before removing the image and phrase components. Therefore, we anticipate this change happening soon.

pjsnow on 12/11/2013 at 3:14 PM

i really like having the picture and the questions. I know things have to change but the picture adds to a boing day

PA on 12/11/2013 at 5:26 PM

It's great to know that Arvest is moving to more secure sign in measures , however I am sad that the only bank that I have that uses the image is taking it away. I am sure the image can still be incorporated in the new sign on procedures. There are 2 reasons I prefer this. 1. It prompts me to in some vague manner remember my sign on creds 2. It assures me I am on Arvest site and not a phishing site. Please reconsider this decision

Arvest Blog Admin on 12/12/2013 at 5:19 PM

PA - Please be assured that the more modern security measures are in place. If you have questions or concerns, please give us a call at (866) 952-9523.

cld on 12/12/2013 at 8:28 PM

I thought we weren't supposed to have to do anything with this change but now I have to agree to a whole list of things in order to access my account online. It would have been nice to have this laundry list of legalese a few weeks ago and review it ahead of time. Whose security is being upgraded? Guess I won't log in at the moment. No time to read the mumbo jumbo and don't want to agree without knowing what I'm agreeing to. Maybe later. At least the print is large enough to read. Thanks for that.

Arvest Blog Admin on 12/12/2013 at 11:11 PM

cld - We sincerely apologize for the confusion. The new Online Banking Terms and Conditions you see are not related to the image and phrase removal. If you have specific questions about the Terms and Conditions, please contact Customer Service at (866) 952-9523. We appreciate your business!

Sad on 12/13/2013 at 3:30 AM

I really thought you'd reconsider your actions after everything that has been said on this blog. I see that listening to your customer's isn't something that will change your mind when you've already set into motion plans to get rid of the login image. Bank of America still offers this security feature. I'll start moving all of my ACH activity over to them and leave Arvest. Your customer since 1996.

Linda on 12/13/2013 at 8:25 AM

Hate to see them go, but am very glad that more modern security measures are in place. I hope that this means even higher security as Christmas draws nearer the criminals are working harder and over time as well. Thank You Arvest!!

Arvest Blog Admin on 12/13/2013 at 2:53 PM

Sad - We're disappointed to hear you're considering moving your relationship elsewhere. We understand that change can be difficult and we want the opportunity to continue earning your business for future years to come. If you would like to further express your concerns with a local manager, email us at interact@arvest.com and we will connect you.

Arvest Blog Admin on 12/13/2013 at 2:54 PM

Linda - You are welcome! We appreciate your business.

neal on 12/13/2013 at 5:13 PM

I'm sorry if I missed an answer to this above, but all I see are comments stating "more modern security measures" That's great, i'm sure you are constantly updating your site with more modern security measures as it is a field that changes continuously. But in this case, all I see is that you removed an effective anti-phishing method, while not disclosing another method for the customers. Keep in mind the method you removed was a user facing reassurance that they were in the right place, not on a fake site, especially for those that are not accustomed to looking for things such as the SSL. From what I see, you only removed this reassurance, but did not provide an alternate method to assure the user that they are in fact in the correct place. While I will not argue that you have improved security else where, i'm sure you have, but you have decreased security here in not affirming to your customers that they are in the right place. That is not "modern security", that is a regression in your security, a step forward in one place, a step back in another.

tom drewery on 12/13/2013 at 8:26 PM

Dislike not having personal I'd images. May be safe for my account but makes it easier for phishing sites. Bad move!

Arvest Blog Admin on 12/13/2013 at 9:31 PM

Neal and Tom – The newer security measures in place will provide secure access to Arvest Online Banking. As a result, we have removed the image and phrase as they are no longer a needed step in the process.

Andrew Joseph on 12/13/2013 at 11:47 PM

Great job! Your https is nearly perfect: (link to ssl test results***)

*This comment has been edited by the blog admin.

Sophie on 12/19/2013 at 12:28 AM

I really find it funny with everyone asking "What are the new measures? Show us! How do we know?! I don't want to look for a padlock!" so terribly funny. You DO realize that if Arvest bank decided to divulge EVERYTHING they are doing to keep us protected it wouldn't do any good. Hackers and phishers read this stuff too. I for one don't mind losing the image and phrase. For the longest time this was the ONLY bank using the method. While I didn't mind it, I also don't mind it going away. It's not difficult to look for the padlock and the Arvest Bank Operations, INC. in your address bar. On my Mac, the thing turns green and is practically YELLING at me. And if you don't know how to make your browser bar appear on your mobile, then don't bother accessing the site via mobile. Use one of the other many methods that Arvest gives us to check balances and transactions. Heck, CALL. They connect us to REAL PEOPLE. Some banks make ALL of their call systems automated and it's SUCH A PAIN to get to a human. You call Arvest, and there's a human on the other end, unless you want to call the automated system, but the two aren't connected. In the end, all I have to say is THANK YOU Arvest, for keeping us updated, informed, and protected.

Corey on 12/19/2013 at 3:14 AM

Great. Now I cannot log in at all. When I tried to log in the same way I always have, you tell me my username and password do not match. And you have locked me out. Isn't there a 24 hour customer service number? I tried calling, but business hours end at 8 pm. Thanks very much Arvest.

Arvest Blog Admin on 12/19/2013 at 1:08 PM

Corey - We're sorry you got locked out of online banking. Our Customer Service team is available to take your call this morning, starting at 7am. They would be happy to help you get logged in. Please give them a call at (866) 952-9523.

june brock on 12/22/2013 at 4:23 AM

I refuse to give my password because I feel unsafe doing so. I have done business on my bill pay since Nov.19, 2013 and it had not changed. Now I find this. I need clearifcation.

Arvest Blog Admin on 12/23/2013 at 2:38 PM

June - On Nov. 19 we originally posted a blog announcing changes to online banking login coming soon. On Dec. 12 we updated the blog post to indicate online banking login changes are live. We apologize for any confusion. If you have any questions about Online Banking you're welcome to call customer service at (866) 952-9523.

Jason on 12/23/2013 at 2:49 PM

As plenty of people have stated already, the picture and phrase were in place to prevent phishing scams. Not only do tons of people not know to look for a secured connection but now there are plenty of hackers out there that know how to fake the secure site id's too. I work in IT and have loved the fact that I didn't have to worry about my wife accidentally giving out our banking info. You guys are working in the wrong direction. And I am honesty worried about your new security policies because whoever is making your security decisions is not making wise choices! You have just made many of your customers vulnerable to phishing scams.

Jason on 12/23/2013 at 2:56 PM

It is 8:51am on 12/23/13 here in Arkansas and your Admin is listing a comment made at 2:38pm today. Where exactly would it be 2:38pm. Did Arvest get bought by a foreign company or what?

Arvest Blog Admin on 12/23/2013 at 7:02 PM

Jason - The time stamp is for our host server which we're aware is six hours different than CST.

lili garcia on 12/26/2013 at 8:15 PM

Makes me feel very unsafe to not see this image.

Doyalyne Gardner on 12/30/2013 at 5:18 AM

This makes me feel very unsafe to not see this image also.

Ima Jean Doughty on 1/8/2014 at 6:36 PM

What happened to my image and picture? It is not here any more. Ima Jean Doughty

Arvest Blog Admin on 1/8/2014 at 7:35 PM

Ima Jean - Your image and phrase have been removed from the password screen. They are no longer needed because Arvest now employs other more modern security measures to protect your account.

Sharon B. Dawn on 1/13/2014 at 1:56 AM

Arvest Bank I would prefer to see my image and phrase. What are the other enhanced security measures? Thank you.

Arvest Blog Admin on 1/13/2014 at 4:27 PM

Sharon - The arvest.com website now uses an ‘Extended Validation Certificate’ issued by VeriSign, Inc. which provides enhanced assurance that you are visiting the real Arvest website. In current versions of web browsers, such as Microsoft Internet Explorer, Mozilla Firefox and Google Chrome, “Arvest Bank Operations, Inc.” will be displayed in the browser’s address bar in addition to “https” and a padlock icon.

katherine Laird on 7/6/2015 at 8:50 PM

whatever you have done to get into a simple checking/saving account is not to my liking. i can not even get in my account,,,,, must be time to change my bank..??

Arvest Blog Admin on 7/7/2015 at 1:40 PM

Katherine - We're sorry to hear you're having difficulty accessing your accounts online. We invite you to call customer service at (866) 952-9523 for troubleshooting assistance. We appreciate the opportunity to assist you.

Joe Simnew on 1/20/2016 at 12:51 PM

This new Blue thing is terrible. How do I go back to the old one? It was great like it was!!

Arvest Blog Admin on 1/20/2016 at 4:25 PM

Joe - Unfortunately, reverting to the old online banking is not possible. We understand the new online banking will take some getting used to, so we've provided demos, FAQs and a user guide to help you with the transition. You can access these items at arvest.com/upgrade. If you have additional questions, please reach out to one of our friendly associates at (844) 225-8347.

Robert Collier on 2/9/2016 at 10:56 AM

Not liking this new online banking at all, for one they are showing my balance incorrectly. Might be time to try another bank.

Arvest Blog Admin on 2/9/2016 at 4:52 PM

Robert - We're sorry to hear you're unhappy with the new online banking. We want to help you navigate the new site. Check out our resources at arvest.com/upgrade or call us at (844) 225-8347 for assistance.

BONNIE VOSS on 3/28/2016 at 10:58 PM

I HATE THIS NEW SET UP. TAKES FOR EVER TO GET TO YOUR BANK ACCOUNT. GO BACK TO THE OLD ONE.

Arvest Blog Admin on 3/29/2016 at 2:43 PM

Bonnie - We're sorry to hear you're unhappy with the new online banking. We'll pass your feedback along to the team who is reviewing customer feedback and looking at future enhancements. We appreciate your patience as we work to enhance the online banking experience.

k dunn on 6/11/2016 at 2:55 AM

I HATE IT I HATE IT I HATE IT I HATE IT!!!!!!!!!!!!!PLEASE FIX PER THE MANY THOUSANDS OF COMPLAINTS ALREADY MADE. SAME THING OVER AND OVER WE HAVE VERY LITTLE CONTROL OVER THE CHANGES THAT HAVE BEEN MADE. AND NO I DONT NEED CUSTOMER SERVICE TO SHOW ME AROUND THE WEBSITE AND DONT SEND ME A *** AUTO RESPONSE!! HOW LONG DOES IT TAKE TO FIX GLITCHES IN FORMAT?? IN THE MEAN TIME, WE SIT AND USE OUR PERSONAL TIME TO TRY TO FIGURE OUT WHAT TRANSACTIONS TOOK PLACE.IF I SHOULD NEED STATEMENTS FOR A LOAN, I WILL HAVE HECK EXPLAINING MY EXPENSES.

Arvest Blog Admin on 6/13/2016 at 1:52 PM

K. Dunn - We're sorry to hear you're upset. We value your business and your feedback. We've begun making enhancements to our online banking which you can read about at http://bit.ly/1TqXcdN. We appreciate your patience as we make improvements.

Ed Matthews on 9/10/2017 at 4:16 PM

When will you offer two factor authentication (2FA)? If you haven't been hacked already it is only a matter of time until you are, and 2FA will offer us an extra layer of security to protect our accounts from unauthorised access. Please treat this seriously, you don't want to be the next Equifax! Ed

Arvest Blog Admin on 10/12/2017 at 2:51 PM

Ed – Thank you for your feedback. We take our customer’s security very seriously and will share your suggestion with the appropriate team.

Reveal Forensic Investigations, LLC on 10/28/2017 at 3:11 PM

I agree with Ed Matthews - 2FA, at a minimum, should be at the top of your dev list. I have had fantastic security support from Arvest and very proud to bank with you. 2FA must become a top priority for you and soon. Also, I found out from one of your representatives this morning that you don't log failed access attempts. If this is true, it should be corrected immediately. One of my Arvest accounts was locked due to failed security answers and no one could tell me the origin IP, saying that's not logged. Please correct this. Cyber investigation is my business and I'm more than happy to assist in any way I can.

Arvest Blog Admin on 11/1/2017 at 7:37 PM

Ed & Reveal Forensic Investigations - Thanks for both of your comments. We want to answer your questions thoughtfully. Arvest takes the security (and privacy) of our customers very seriously. We currently use multi-factor authentication for our online banking products. To read more about some of the features of our next-generation mobile banking app, please visit http://bit.ly/ArvestGetReady2GO. As for IP logging, this is proprietary, and we are unable to share our internal processes for obvious security reasons.

Fred Frye on 8/28/2018 at 12:11 PM

To those who fret about the time limit program that automatically closes your account with no activity. I was balancing my check book as was almost to the next auto close when my power went out (Have home PC) and shut down my computer. I'm glad it logged me out before someone hacked my account. Keep up the good work Arvest!

Seiko Promo Codes on 10/1/2018 at 5:32 AM

I must say that your blog is containing so many useful stuff that helped me a lot

Blog Categories:

Online Banking Login Changes

Post a Comment

Search

Recent Entries

Ask Us Anything

Most Commented

Choose one or more categories to subscribe to: